HR Associates, the recruitment partner to the Toronto Police Service, is currently leading the hiring process for 20 to 40 Part Time Communications Operator positions responsible for 911 call handling and emergency dispatch services.  For more information about this exciting career opportunity please browse this website and the included job advertisement.  Applications are due by September 9, 2019.

Part Time Communications Operator

LocationVacanciesJob AdStatusPay Rate
Toronto20-40
Apply Now!$32.77 - $43.06/hr

Are you looking for a fulfilling and meaningful position where you can make a difference on a daily basis? Have you been looking for an employer that boasts competitive salaries and comprehensive benefits? Consider joining the Toronto Police Service (TPS). TPS is looking for people who are seeking a rewarding, service-oriented career to join the Communications Services in the position of Part-Time Communications Operator. This position is comprised of two job functions: 911 Emergency/Non-Emergency Operator and Dispatcher.

In this job, you will have responsibility for receiving incoming calls on both emergency and non-emergency lines and initiating the appropriate police, ambulance, or fire response. You will operate various communication consoles in order to triage calls and relay the appropriate information to both the public and to police. For the full description of job duties and requirements, please read the full job ad linked above.

How do you know if this is the career for you?

  • You are energized by working in a fast-paced environment. You will be working 12-hour shifts and must be able to perform consistently for the duration of your shift. If high-pressure situations are emotionally draining for you, this may not be the right fit.
  • You have experience dealing with challenging customer service situations. You know how to identify what the customer’s issue is and resolve it in a courteous and expedient manner without escalating a situation.
  • You aren’t intimidated by the idea of shift work. You are excited by the idea of working outside of a 9-5 environment, where you work longer, more condensed hours (including on weekends and holidays) but with more extended off-time periods.
  • You consider yourself someone who is cool under pressure. You aren’t ruffled by the idea of multi-tasking and can maintain organization and strong communication in the face of stressful situations.

We encourage you to carefully read and understand the information provided in this section – it will help you determine if there is a mutual fit between you and the Communications Services.

Shifts
Communications Services is fully staffed 24/7, 365 days a year. You must be aware and comfortable with the following shift work requirements in order to succeed in this position:

  • You will either be on an 8-hour or 12-hour shift schedule. Shift schedules are on a 4- or 5-week schedule that rotates between different shifts (day, afternoon, night)
  • Working weekends on a regular basis is required
  • Working Statutory holidays is required if your shift schedule calls for it
  • You may be required to work overtime (either before or after a shift) with very limited/immediate notice

Training
You must successfully complete an intensive 32-week (8-month) training program. The program includes 17 weeks of call-taker training and 15 weeks of dispatch training. You will receive regular performance evaluations throughout the training.

Work Environment
Be prepared to encounter a restricted environment with scheduled breaks and lunches. You won’t be able to check your phone whenever you want or leave to grab a coffee when you feel antsy. You will be expected to follow the daily schedule prescribed by your supervisors.

You will be working at a rapid pace with extended periods of extended concentration. You should be able to sustain your focus without the need for frequent downtime.

You must recognize that a high-stress environment will be the norm, not the exception. You will be exposed to difficult situations on a regular basis, such as suicidal callers, violent crimes in progress, or other high-pressure situations

Thank you for your interest in working with Toronto Police Service. Please submit a resume for the position you are interested in by clicking on the corresponding APPLY button found on The Position tab.

If you have any questions, please feel free to contact a member of our TPS recruitment team.

Steps

 StageDetailsTimelines
Application Submission & Screening• Apply online at www.torontopolice.on.ca/careers
o Select “Civilian Opportunities” icon
o Click “View All Jobs”
o Scroll to find “Part Time Communications Operator”
o Click “Apply for Job” in the top right corner. Note - you must register and create a profile to apply.
Posting closes
September 9, 2019

testTestingSelected applicants must successfully complete a multi-level testing process.

1. Candidates will be tested on short term memory, typing, spelling, sentence clarity and reading comprehension. Candidates will also be evaluated on call taking skills, such as such as computer-related multi-tasking abilities, keyboarding/data entry skills, memory retention, prioritization, map reading, call summarization and performance under stress.

2. Telecommunications simulator test, measuring motor skills, eye-hand coordination, multi-tasking, memory retention and performance under stress.

*Please visit TIPS for more information.
August to
October 1st, 2019
meetingClient InterviewsSuccessful applicants will be invited to attend an in-person interview, which will consist of a series of situational, job knowledge, and behavioural style questions.

*Please visit TIPS for more information.
September to October, 2019
bkBackground CheckSuccessful applicants will be subject to an in-depth background check which includes education, employment, personal history and reference checks.November to December, 2019
healthConditional OfferOffer presented and subject to meeting conditions of employment which include a medical evaluation, inclusive of specified hearing and vision requirements. January, 2020
happyStartMarch 9, 2020
or
July 13, 2020

COMING SOON!

How can I get more information? 

Toronto Police Service is hosting a general information session for participants who wish to gain deeper insight into the Part Time Communications Operator role and a better understanding of the recruitment process.

Date: Wednesday July 31st, 2019 
Location: Toronto Police College located at 70 Birmingham Street, Toronto, Ontario M8V 3W6
Time: 7:00 pm to 9:00 pm. Please arrive early. On site sign-in is required, and begins at 6:30 p.m.)

Pre-registration is required. Please visit our website: www.torontopolice.on.ca/careers/ and select “Information Sessions” and select the Part-Time Communications Operator session to register.

Is this position contract or permanent? The Part Time Communications Operator position is a permanent position, eligible for benefits and pension upon successful completion of 1044 hours.

How many hours can I expect to work each week? 

Incumbents of the position will work a minimum of 24 hours and up to 40 hours.

In the past two years Part Time Communication Operators, have on average, worked in excess of 35 hours per week.

What are the shifts like and will I have to work weekends and holidays?

You will be assigned to either a 12-hour or 8-hour shift schedule.

You will have to work weekends on a regular basis and holidays, if your shift schedule calls for it. You will have your shift schedule well in advance to plan accordingly.

For more information, see the “Before You Apply” section.

Where is the position located?

You will be required to attend training at the following locations:  Don Mills & Eglinton; Dufferin & Finch; and at Toronto Police College in Etobicoke.  All locations are accessible by public transit and have parking available

What is the difference between part-time and full-time?

While the Communications Operator position is classified as part-time, which is minimum of 24.0 hours per week, the current needs of the Toronto Police Service requires employees to work up to and beyond full-time hours (40.0 hours per week). The 32 weeks of training will follow the assigned full time schedule.

Can this position become full-time? 

Part time members will be reclassified as positions become available.

What is the anticipated start date?

We are currently recruiting for a start date of March 9th, 2020.  The following start date is July 13th, 2020.

You will be asked for your preferred start date if selected to proceed in the recruitment process.

Do I get benefits and/or a pension plan? Yes.  You are eligible for the comprehensive benefits package and pension plan upon successful completion of 1044 hours.
Is training provided?

Yes. You must complete a 32 week paid training program before officially starting the job.

For more information, see the “Before You Apply” section.

Whom can I contact if I have further questions? Please do not hesitate to email us at tps@hrassociates.ca or call us at 416-237-1500 ext. 266.

Questions? Contact our recruitment team.

416-237-1500 | 1-866-598-1500 x266 | tps@hrassociates.ca